FAQ

There’s a lot to consider when deciding where to live throughout your education, or for the next semester or year.

We aim to provide you with all the information you need to make an informed decision. If you don’t see the information you’re looking for, please contact us.

What is the difference between the residence halls and apartments?

Residence halls are best suited for freshmen and sophomores at ISU. Residence hall living offers a strong, community-centered atmosphere with many opportunities to meet people through educational, social and cultural programming.  

For upperclassmen and non-traditional students looking for a more independent experience, on-campus apartments are an excellent choice.  Apartments are traditionally styled with options for studios, one bedroom and two bedroom units.

When do I have to pay my deposit?

If you have applied to live in a residence hall, we cannot assign you a room until your deposit has been paid.  

If you have submitted an application without a deposit, you can pay your deposit online.

How do I get my deposit refunded?

After you check out of your room, if you have not reapplied to housing your deposit will be processed and mailed to you assuming there is no damage to your room or other fees on your student account.

How do the waitlists work?

Complete applications (including a deposit) are processed in the order they are received.  Priority is given to students who currently live on campus during the re-application period each spring.

How can I change my meal plan?

You may change meal plans during the first two weeks of the semester by emailing your request to reslife@isu.edu.

When do the halls close for the summer?

You should be checked out of your room by Friday of Finals Week.  If you need to make other arrangements, please contact your Resident Director.

What if I can’t pay the full amount of my housing and meal plan before school starts?

Payment plans can be set up on your BengalWeb account under the Finance tab. Look for the “Enroll in Payment Plan” link under Online Fee Payment section.

What items are prohibited in the residence halls?

A full list of items prohibited in the halls can be found in our Standards of Residence.

How does parking work?

Parking lots that are designated for Housing (green) are patrolled 24 hours a day, 7 days a week. 

Parking lots that are designated as General (yellow) are patrolled 7:30 a.m. until 4 p.m., Monday through Friday. 

For more detailed information on parking permit options and pricing, please refer to Public Safety’s information on parking.

How do I set up a tour of the halls?

Call us at (208) 282-2120 or email at reslife@isu.edu with the day and time you would like a tour and we would be happy to set one up.

When will I find out about my room assignment?

You will find out what building you have been assigned to in April, exact room and roommate information is sent out at the end of July.

How do I cancel my housing application?

In the event you need to cancel your application, please email us at reslife@isu.edu with that request.  The amount of deposit that is refunded to you will depend on the date of your cancellation.

What is my mailing address?

Your Name
Facility Name, Room #
921 S. 8th Ave
Pocatello, ID 83209

What is the difference between the residence halls and apartments?

For upperclassmen and non-traditional students looking for a more independent experience, on-campus apartments are an excellent choice.  Apartments are traditionally styled with options for studios, one bedroom and two bedroom units.

Residence halls are best suited for freshmen and sophomores at ISU. Residence hall living offers a strong, community-centered atmosphere with many opportunities to meet people through educational, social and cultural programming.  

What are the requirements to live in an on-campus apartments?

Students over the age of 19, students who have completed their first year of college, and non-traditional students may qualify to live in an on-campus apartment.

Email reslife@isu.edu if you have questions about whether you qualify.

When do I have to pay my deposit?

You will pay your $150 deposit when you accept an apartment offer. The deposit must be paid in full before you check in.

You can pay your deposit online, or at the Housing Office with cash or check.

How do I get my deposit refunded?

After you check out of your apartment with your building manager, your deposit refund will be processed.

Assuming you have no damages or other charges on your account, the university will mail a check to the address you have listed on your BengalWeb account.

How do I pay my rent?

You can pay your rent online through your BengalWeb account or at the Cashier’s Office in the Administration Building with cash or check. Rent is due on the first day of each month.

Rent payments will not be accepted in the Housing Office.

How do the waitlists work?

Most apartment complexes have a wait list throughout the year. You will be added to the waitlist when we receive your application and will be notified by email when an apartment becomes available.

Priority is given to any student currently living on campus as well as graduate students. You may call (208) 282-2120 or email reslife@isu.edu to check on your waitlist standing.

How does parking work?

Parking lots that are designated for Housing (green) are patrolled 24 hours a day, 7 days a week. Students must purchase a parking permit from the Parking Office, located inside Public Safety.

Parking lots that are designated as General (yellow) are patrolled from 7:30 a.m. to 4:00 p.m. Monday through Friday.

More information on parking permit options and pricing can be found at the Parking Office website.

How do I set up a tour of an apartment?

You can directly contact the building manager of the complex you are interested in to set up a tour.

How can I request a roommate?

All on-campus apartments are leased to an individual. That individual is responsible for the full amount of the rent payment and the care of the apartment.

If you would like to have a roommate live with you, you are welcome to do so. Any division of rent or other charges upon checkout is the responsibility of the tenant.

Please let your building manager know when you move in who will be living at the address so we can correctly distribute any mail they may receive.

How do I check-out of my apartment?

To check out of your apartment you will need to complete the following steps:

  1. Complete a Notice to Vacate form at least 30 days prior to vacating your apartment.
  2. Contact your building manager to set up a check-out time.

Make sure you are present and your apartment is clean and empty at the time of the scheduled check-out.

What comes with my apartment?

Apartment complexes include the following amenities:

  • on-site mail delivery
  • basic cable television
  • Wi-Fi (with paid university computer access fee)
  • utilities
  • coin-operated laundry
  • on-site maintenance
  • on-site housing staff
  • playground (McIntosh and Ridge Crest)

Contact Housing

reslife@isu.edu

(208)-282-2120

(208)-282-3786

745 S. 5th

Pocatello, Idaho 83201

IDAHO STATE UNIVERSITY

921 South 8th Avenue
Pocatello, Idaho, 83209

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