We got published!

Student Affairs is proud to announce that an article prepared by Staci Phelan, Associate Vice President of Enrollment Management, has been featured in the Spring 2021 College & University Journal: “One Enrollment Management Team’s Response to COVID-19: An Interview with James Martin, Debbie Green, Nicole Joseph, and Brooke Barber” (volume 96, issue 2, pp. 24-30). In the article, Staci’s team shares the challenges they faced in moving Enrollment Management services online at the start of the shelter-at-home order, adapting everything from assumptions about how they serve students to the expectations that underlie their own sense of performance and collaboration. Want a glimpse? 

 

Consider these concluding remarks from James Martin, Financial Aid Director:

 

For me, personally, I am not used to being completely dependent on technology. I am more of a hands-on person, so it has been a big learning curve for me. When you don’t see people every day, the job feels so impersonal, and that was the biggest stressor for me as a supervisor. I am proud of my staff. They moved mountains to get everything done for the fall, and the number of [financial aid] awards they managed to complete in such a disjointed working situation has been impressive. They stepped up and more than met my expectations. (p. 30)

 

Want to read more? Full-text access is available via our ISU library. Just visit the library’s web page, click on the Journals by Title tab, and type College and University: The Journal of the American Association of Collegiate Registrars into the search field. The Spring 2021 edition is already available.