IT Networking and Communications Systems

Wireless FAQs


The Basics

Contact the IT Service Desk at 208-282-HELP.

The IT Service Desk is available to assist you with connecting to Campus Wireless, installing a network interface card, or any other related problems.

TigerNet uses 802.1x authentication while the rest of our SSIDs (TigerGuest, DeviceNet, and eduroam™) use Wireless Protected Access II (WPA2) to mitigate exposure. However, as with all wireless technologies, there is a risk of interception and interpretation of your transmission.

TigerNet

TigerNet is the standard network for student, faculty, and staff use. Most of the time this is the correct answer. TigerNet uses 802.1x (Certificate Based) authentication. If your device does not support 802.1x you may need to use DeviceNet.

Tutorial - How to connect to TigerNet.

DeviceNet

For devices that do not support 802.1x (Certificate Based) authentication it may be necessary to use DeviceNet. This is true for many Gaming Consoles and Smart TVs. We also recommend using DeviceNet for devices that are shared by multiple users.

Tutorial - How to connect to DeviceNet.

TigerGuest

TigerGuest allows users to register for temporary network access. This is useful for those visiting ISU but not affiliated with ISU or eduroam™. It fulfills basic connectivity needs for guests at ISU.

Tutorial - How to connect to TigerGuest.

eduroam™

eduroam™ is designed for visitors from institutions that participate in the eduroam™ network. ISU faculty, staff, students are welcome to use eduroam™ both at home and abroad (at participating institutions).

Tutorial - How to connect to eduroam.

Contact the IT Service Desk at 208-282-HELP.

You will need to have an ISU Computer. Paying for a computer center account allows you to access academic computing resources on campus. When you pay for a computer account you are not paying for wireless access. You are paying for access to campus computing resources (e.g. internet, ISU email, etc).

Wireless networks are "shared"; everyone connected to a wireless network is competing for the same resources. The more users who connect, the slower the connection will be.

That being said, we’ve tried to set up wireless networks on campus in a way that will allow us to provide wireless access to all student, faculty, staff, and visitors for the foreseeable future.

Wireless networks allow for increased mobility and flexibility but as a general rule are not as strong or secure as a wired connection.

Wireless less secure and is susceptible to many types of interference. As such, we do not recommend replacing a hard wired network connection with a wireless connection in offices or instructor podiums.

ISU Wireless Networks operate at 2.4 Ghz while microwave ovens operate at 2.45 Ghz. Tests confirm that microwave ovens (among other devices) can cause some interfere with wireless networks.

The frequency spectrum in which wireless networks operate is regulated by the FCC but is not exclusive to wireless networks. This means that other technologies and devices using the same frequency can cause interference.

Most complaints are actually the result of “rogue” wireless access points (a rogue access point is defined as a personal wireless router broadcasting a wireless signal on campus).

You may install a wired internet connection from a 3rd party provider IF your housing allows such a connection. Please contact your housing department to find out what your options are.

You may NOT install a wireless internet connection from a 3rd party on campus. For every non-official wireless signal on campus, the quality of the official wireless networks decreases.


Coverage:

Wireless is less reliable than a "wired" connection. Think of it like a cellphone. The connection is not always perfect. In some places there may be no connection at all. However, you are willing to accept those limitations in exchange for increased convenience, flexibility, and mobility. Sometimes it works and sometimes it does not.

Wireless is designed to work inside all official buildings. Each building is different and signal strength will vary.


eduroam

eduroam™ (education roaming) is a world-wide wireless network developed for the global research and education community.

eduroam™ allows students, researchers, and staff at ISU to use their normal ISU usernames and passwords to connect to the “eduroam™” network while visiting any participating institution. No inconvenient reregistration or time-outs.

With literally hundreds of thousands of wireless access-points sharing a common SSID, eduroam™ acts as one large, world-wide, wireless hotspot.

eduroam™ is designed for any member of any institution that participates in the eduroam™ initiative. ISU is a proud member of eduroam™.


TigerNet

TigerNet is the main wireless network on campus. It allows you to log in using your standard BengalWeb username and password. Once you are logged in your device will automatically be registered.

TigerNet is designed for ISU students, faculty, and staff.


TigerGuest

TigerGuest is a network provided free of charge on the ISU campus. Once connected you will be redirected to a self-service portal where you can register and get a temporary internet access account.

Visitors, conference attendees, and anyone who needs wireless access without an ISU or eduroam account.

All devices are purged from the authentication database at the end of each Semester. You will be required to re-register your devices at the beginning of each new Semester.


DeviceNet

DeviceNet is an ISU network for devices that do not support 802.1x (Certificate Based) Authentication. It also is useful for situations where multiple users are sharing a single device.

DeviceNet is limited to a speed of 1.5 Mbps and by default has no access to University IT resources or networks. If your device needs access to internal University resources while on DeviceNet, please contact the ITS Service Desk to make a special request.

DeviceNet is designed for students, faculty, and staff.

DeviceNet is most useful for those devices that do not support 802.1x Authentication. It also is useful for situations where multiple users are sharing a single device.

Official ISU policy allows users to register up to 3 devices. If you need more than 3 devices you can request an exception by contacting the IT Service Desk.

All devices are purged from the authentication database at the end of each semester. You will be required to re-register your devices at the beginning of each new semester.

Gaming consoles are not officially supported, though we recognize that they make up a large portion of the devices on DeviceNet. You are welcome to contact the IT Service Desk for assistance, but be aware that assistance with academic and institutional issues will usually take priority over gaming consoles. Consider following the advice under the next section:

How Do I Get My MAC Address on an Unsupported Device?

There are so many devices that it would not be practical for us to list instructions for every device. One great way to find instructions for this is to search online for specific instructions regarding your device. Try searching “Find <device name> Mac Address” on Google or your favorite search engine. It should be relatively easy to find an answer.


Tutorials

Tutorial - Connect to an ISU email account

This tutorial covers how to connect to an ISU email account from various devices.


 Android Devices:
  1. Go to "Settings".
  2. Select "Accounts".
  3. Select "Google".
  4. Enter your ISU email address.
  5. Enter your ISU password.

 

Tutorial - Register a device on DeviceNet

This tutorial covers how to register a device on DeviceNet for the following groups.


All Devices:
  1. Visit the Device Portal.
  2. Login to the Portal using your BengalWeb user name and password and follow the instructions.
  3. Enter the MAC (hardware address) for the devices wireless card.
  4. Enter a brief description of the device and location.
  5. Click Submit

Tutorial - Connect to TigerNet

This tutorial covers how to connect to TigerNet from various devices.


Android Devices:
  1. Go to Settings > Wireless & networks > WiFi settings.
  2. Under the list of WiFi network select TigerNet.
  3. EAP method should be "PEAP".
  4. Phase 2 Authentication should be "MSCHAPV2".
  5. *CA Certificate should be "Use System Certificates".
  6. *Domain should be "isu.edu".
  7. Identity should be your BengalWeb username.
  8. You don't need to put anything in anonymous identity.
  9. Password should be your BengalWeb password.
  10. Select "Connect".
  11. You should now be connected to TigerNet.

     Steps with a * are only necessary on some devices.

Apple Devices:
  1. Go to Settings > WiFi and choose TigerNet.
  2. At this point iOS will prompt you for your login credentials.
  3. Enter your BengalWeb user name and password.
  4. Once you enter your login credentials you will be prompted to accept a certificate.
  5. Select "Accept" if the certificate is from merry.netel.isu.edu or merry2.netel.isu.edu.
  6. Once you accept the certificate, you should be connected to TigerNet.
Windows:
  1. Select "TigerNet" from the list of available wireless networks.
  2. You will be prompted for your login credentials. Enter your ISU username and password.
  3. You will be prompted to accept the server certificate TigerNet uses for authentication.
  4. Click on "Accept" if the certificate is from merry.netel.isu.edu or merry2.netel.isu.edu.
  5. Once you accept the certificate, you should be connected to TigerNet.
Linux:
  1. The steps to connect on Linux should be very similar to the other tutorials here.
  2. There are so many versions of Linux that we are not able to officially support each one with a tutorial.
  3. Research the process fo connecting to a wireless network for your particular flavor of Linux.
  4. Use the information you find and combine it with the details of the other device tutorials on this page to connect to TigerNet.
Mac:
  1. In your upper right tray, Mouse Over and Click on the wireless icon > Select TigerNet from the drop down.
  2. A Network Authentication window, as shown below, will be displayed.
  3. Enter your BengalWeb login credentials, Click OK.
  4. Once you enter your user credentials you will be presented with a Server Certificate.
  5. Click on "Show Certificate".
  6. Accept the Certificate from merry.netel.isu.edu or merry2.netel.isu.edu.
  7. Once you accept the certificate, you should be connected to TigerNet.

Tutorial - Connect to TigerGuest

This tutorial covers how to connect to TigerGuest from various devices.


 All devices:
  1. Select TigerGuest from the list of available wireless networks.
  2. Once your device is connected, open a web browser (Chrome, Firefox, Safari, Edge, etc).
  3. Navigate to www.isu.edu.
  4. You should now be redirected to the login page.
  5. If you have already created an account, sign-in with your Username and Password.
  6. If you have not created an account, click on the "Don't have an account?" link.
  7. To create an account fill out the required information:
    Username (create your own).
    First Name
    Last Name
    Email Address
  8. When you select Register, your account information will be sent to your email address. Optionally, you may provide a cellphone number & provider if you would like your login credentials sent to you via text message (carrier charges may apply).
  9. Check the box agreeing to the Terms and Conditions and then select "Register".
  10. Your login credentials will be displayed to you.
  11. Select Text Me to send your credentials via text.
  12. Select Sign On to be redirected to the ISU webpage and granted access onto ISU guest wireless.

Tutorial - Connect to DeviceNet

This tutorial covers how to connect to DeviceNet from various devices.


 All Devices:

Select DeviceNet from the list of available wireless networks.
Enter the password: "icmjn3tx25"

Tutorial - Connect to eduroam™

This tutorial covers how to connect to eduroam™ from various devices.


All Devices:
  1. Connect to the eduroam SSID.
  2. Enter your BengalWeb username with "@isu.edu" added to the end of it.
  3. Enter your BengalWeb password.
  4. Accept the Certificate.
  5. Access is either granted or denied based upon your login credentials.



NetCom Office

netcom@isu.edu

208-282-4541

208-282-4900

208-282-4000


The NetCom business office may be contacted using the information above.

Wireless Help

help@isu.edu

208-282-4357

208-282-HELP


If you are experiencing problems with your wireless connection, please contact the IT Service Desk for assistance.

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