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Customer Service & Support

Customer Service and Support provides faculty, staff, and students with information and support related to ISU's IT services.  We can assist you with 

  • Resetting your password
  • Computer accounts for access to the ISU Wireless Network and Computer labs
  • PC support setup and configuration for faculty and staff
  • Account creation and access
  • VPN requests
  • General assistance
  • And much more, visit our service center to browse the Service Catalog and Knowledge Base, TigerTracks.

To contact the IT Service Desk directly, please call (208) 282-HELP (4357) or send an email to

You may also contact the Customer Service and Support manager, Tony Lovgren,, 208-282-4424 with any comments, concerns, or questions.