ISU Cares Customer Service Program

ISU Cares is a feedback program regarding positive experiences with university employees and departments. We also welcome concerns about customer service, diversity and inclusion issues, or any other suggestions for improvement at Idaho State University.

 

We thank all of our ISU Cares Award Recipients for their excellent service!

ISU Cares Survey

2016 ISU Cares Annual Awards

2016 ISU Cares Awards - Meridian pictures

Monthly winners

Paddy Sant works as a Management Assistant in Enrollment Management, and started at ISU in mid-July 2017. She received an associate degree in Dental Lab Technology, and a bachelor’s of Arts in Anthropology, both from ISU. In her spare time she enjoys spending time with her friends and family. She also enjoys the outdoors, and likes to go hiking and camping. She was recently talked into zip lining, and discovered that she really enjoyed it, and will be doing it again! She is taking an online cooking class, which is getting her out of her comfort level. Additionally, the occasional ghost hunt is always a fun adventure.

Scott Scholes is the AVP of Enrollment Management, and has worked at ISU for the past 2 ½ years. He received a bachelor’s degree in Psychology from BSU, and a master’s of Education in Counseling Psychology from Washington State University. In his spare time he enjoys spending time with family and friends, and outdoor activities such as swimming, biking, and running.

Paddy and Scott are being recognized for providing excellent customer service to a student that was trying to get enrolled in the Graduate School.  Since the student lived out of town, they both went to the Graduate Admission Office on the student's behalf, and helped closed the circle concerning the problem. Thank you both for the excellent customer service you provide at ISU.

 

 

Raylene Houck currently works in the College of Education – ATLAS Center. She began at ISU in 2014 as an Instructor in the Intensive English Institute, and most recently as an Administrative Assistant I in the COE. She received a bachelor’s degree in English from Lewis-Clark State College, and a master’s degree in English Language & Learning from Western Governors University. In her spare time she enjoys competitive shooting – lever action silhouettes (air guns), quilting and sewing, reading, and playing oboe in the Snake River New Horizons Band and ISU Civic Concert band. Raylene was new in her position, but did an amazing job helping a student get enrolled in a new master’s degree program. Thank you Raylene, for the excellent customer service you provide at ISU.

 

Dr. Mark Neill has worked at ISU for 14 years. Prior to ISU, he was a school teacher and administrator in Montana for 26 years. He is currently a faculty member in the Department of School Psychology and Educational Leadership, providing support to candidates for degrees in Education Administration and Higher Education Administration. He is currently the Chair of the Department of Teaching and Educational Studies and the Assistant Dean for Educator Preparation in the College of Education. He received a Doctoral degree in Education (Higher Education Administration), a master’s of Education Administration, and a bachelor’s degree in Secondary Education with majors in biological science and health and physical education all from the University of Montana. In his spare time he and his wife have a Honda Goldwing Trike that they like to take for rides, usually a two-week vacation in the summer. He also enjoys gardening, woodworking, and watching football. Dr. Neill went above and beyond recently to help a student get started on the application and registration at the eleventh hour. His individual attention to the needs of a student were impressive and greatly appreciated. Thank you Dr. Neill, for the excellent customer service you provide at ISU.

Matthew Wright has worked at ISU for 1½ years as a Contracts and Civil Rights Specialist for the Office of General Counsel. For the contracts part of his job he manages ISU’s contracts system and reviews contracts, and negotiates changes with vendors. For the civil rights part of his job he conducts Title IX and other civil rights investigations for the Office of Equal Opportunity/Affirmative Action & Diversity. He has earned a bachelor’s degree and law degree, both from the University of Utah. In his spare time he enjoys reading, quilting, gardening, and cooking. Matthew is being recognized for providing excellent customer service recently when helping to settle a contract while being thorough and responsive to the needs of his customer. Thank you Matthew, for your excellent customer service you provide at ISU.

 

 

Gail Hunt has worked at ISU three years in November, as an Administrative Assistant in the College of Business. She received a bachelor’s in Psychology, and a master’s in Special Education, both from the University of Illinois. In her free time she enjoys gardening, hiking, raising chickens and sheep, and reading. Gail was nominated for a spot award by students in the MBA program who have appreciated her genuine care and quick response to questions. They indicated that she has been a fantastic resource for them. Thank you Gail, for the excellent customer service you provide here at ISU!

  Dr. Jennifer Gallup has worked at ISU for the past 2 years as an Assistant Professor of Special Education in the College of Education. She publishes and disseminates research in the area of Autism and effective integration technologies such as video games, simulations, virtual environments, specifically massively multiplayer online role playing games that support and develop interpesonal relationships and soft-skills required for STEM careers. Dr. Gallup is being recognized for her efforts in providing service above and beyond what individual professors are generally expected to undertake. Her efforts were appreciated, and her dedication is admirable. Thank you Dr. Gallup for the amazing customer service you provide at ISU.

 

 

Barbara Mayfield was the Spring 2017 semester winner. Barbara works as a Circulation Manager in the Library, and has worked at ISU for 39 years. She enjoys reading (of course!) and traveling. Congratulations Barbara!


Idaho State University is committed to providing good service to all our customers, internally and externally. Since January 2009 we have awarded:


ISU Cares Customer Service Awards

view a list of all employees who have been recognized for their exemplary service since 2009

ISU Cares Survey

ISU Cares customer service survey

access our ISU Cares online feedback form.

Locations

Swanson Arch

see a list of websites to access the online survey and to see where the survey boxes are located in Meridian, Idaho Falls, and Pocatello.


We would like to thank ISU Credit Union for their continued support of our ISU Cares Program! They provide us with $15 Visa cards each month to help us thank our monthly ISU Cares "Spot" award winners, support our ISU Cares Department of the Year awards, ISU Cares Division yearly awards, and our Employee of the Year awards!

2014 ISU Cares Awards Winners

Winners

view a list of all employees who have been recognized for their exemplary service since 2009

ISU Cares customer service survey

ISU Cares Survey

access our ISU Cares online feedback form

Swanson Arch

Locations

see a list of websites to access the online survey and to see where the survey boxes are located in Meridian, Idaho Falls, and Pocatello

IDAHO STATE UNIVERSITY

921 South 8th Avenue
Pocatello, Idaho, 83209

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