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ISU Cares Customer Service Program

ISU Cares is a feedback program regarding positive experiences with university employees and departments. We also welcome concerns about customer service, diversity and inclusion issues, or any other suggestions for improvement at Idaho State University.


We thank all of our ISU Cares Award Recipients for their excellent service!

ISU Cares Survey

2016 ISU Cares Annual Awards

2016 ISU Cares Awards - Meridian pictures

Monthly winners

Curtis Jones has worked at ISU for the past five years in the Office of the Registrar, and processes undergraduate graduation applications. He previously worked in the military education area of the Office of the Registrar. Curtis received a bachelor’s degree in Political Science from Idaho State University. Curtis is being commended for going above and beyond with his service to help a student with a curriculum change. He made the student feel as if they were top priority and cared about their situation. In his spare time he enjoys going to Lava Hot Springs for relaxation. Thank you Curtis, for your exceptional customer service.



Stephanie Foreman has worked at ISU for nine years. She has worked as an Administrative Assistant 1, Administrative Assistant 2, and currently as a Management Assistant in Student Affairs. She received a bachelor’s degree in Workplace Training and Leadership from Idaho State University. Stephanie is being commended for going above and beyond her expected duties. She works hard to support student groups, and helps them feel cared for and supported. In her spare time she enjoys spending time with her children, camping, fishing, traveling, and cooking. Thank you Stephanie, for your outstanding customer service.


Paul Chatfield has worked at ISU for 26 years, and works as a Capital Inventory Specialist in Purchasing. He received a bachelor’s in Geology from Utah State University. Paul is being recognized for the caring and knowledgeable way that he guides staff through the inventory system. He goes the extra mile to give good service, be polite, courteous, and takes the time to explain processes. He also includes possible concerns to take into consideration. In his spare time he enjoys reading a good book. Thank you Paul, for you excellent customer service.

Anna Siddoway works in the Graduate School as a Technical Records Specialist. She is being recognized for going out of her way to help a student who had missed the graduation deadline. The student had an overall very positive experience, and Anna exceeded all of their expectations. Thank you Anna, for your exceptional customer service.



Erin Rasmussen has worked at ISU for 14 years, and is a Faculty member in the Psychology Department, and also a Fitness Instructor in the Wellness Center. Erin is an award-winning ISU researcher and psychology professor, and teaches Zumba for the Get Fit program in her free time. She is upbeat and joyful and genuine in each class, and has a contagious positive and energetic effect on all of those around her. She goes above and beyond each time to provide the very best experience for faculty, staff, and students in the GetFit program. Thank you Erin, for your outstanding customer service.



Ryan Rickenbach was the Fall 2017 semester winner. Ryan has worked in ITS for 2 1/2 years as an IT Customer Service consultant. He is currently working on a Computer Science degree from ISU. In his spare time he enjoys playing with his dog. Congratulations Ryan!

Idaho State University is committed to providing good service to all our customers, internally and externally. Since January 2009 we have awarded:

ISU Cares Customer Service Awards

view a list of all employees who have been recognized for their exemplary service since 2009

ISU Cares Survey

ISU Cares customer service survey

access our ISU Cares online feedback form.


Swanson Arch

see a list of websites to access the online survey and to see where the survey boxes are located in Meridian, Idaho Falls, and Pocatello.

We would like to thank ISU Credit Union for their continued support of our ISU Cares Program! They provide us with $15 Visa cards each month to help us thank our monthly ISU Cares "Spot" award winners, support our ISU Cares Department of the Year awards, ISU Cares Division yearly awards, and our Employee of the Year awards!


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Pocatello, Idaho, 83209

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