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FAQs

Note: These FAQs are related to the transition to Canvas. For instructions and information on how to use Canvas see our Canvas Support Page.

(ISU-generated Canvas articles will be added to the TigerTracks Knowledge Base website in the future.)

Per Adam Bradford, Interim Provost and Vice President for Academic Affairs, no courses will be taught in ISU Canvas until August 2025. Absolutely no students will be using ISU Canvas before August 2025, with no exceptions.

  • 24/7 Support: Use the Help menu in ISU Canvas to access the Support Hotline or Chat.
  • ITRC Support: Chat with the ITRC via the Help & Training menu (M-Th 8 AM–7 PM; F 8 AM–5 PM).
  • Drop-in Sessions: Join Curious About Canvas? Zoom sessions on Mondays and Thursdays at 2 PM.
  • Knowledge Base: Explore ISU-focused articles, videos, and resources in the Canvas Knowledge Base Articles.

  • ISU Canvas Access: Faculty can access ISU Canvas on the Canvas Transition website. Links to ISU Canvas will be added to MyISU and the Quicklinks when ISU Canvas is open for both students and faculty.
  • Courses in Canvas: Request sandbox courses via the Canvas: Sandbox Request Form after completing the ISU Canvas Faculty Essentials course.

  • Canvas Templates: Use Canvas Frameworks for pre-built templates and tools to streamline course design and setup.
  • Course Evaluations: Academic Affairs is currently reviewing the course evaluation process. Updates will be shared as soon as a decision is made. 
  • Additional Support: Visit the ISU Canvas Transition webpage for comprehensive training, resources, and support throughout the Canvas transition.