FAQs

Note: These FAQs are related to the transition to Canvas. For instructions and information on how to use Canvas see our Canvas Support Page.

(ISU-generated Canvas articles will be added to the TigerTracks Knowledge Base website in the future.)

Canvas has 24x7 support that you can reach from within Canvas. Select Help at the bottom of the global navigation on the left, then choose either Canvas Support Hotline or Chat with Canvas Support.
Within Canvas, you can select Chat with the ITRC at the bottom of the Help & Training menu, with limited hours of availability (M-Th 8 am-7 pm, F 8-5).
The ITRC also hosts regular Curious About Canvas? Drop-in Sessions. Join one of these unstructured drop-in Zoom sessions any Monday or Thursday at 2:00pm.
You can also visit the Canvas Knowledge Base Articles for ISU-focused articles, videos, and request support.

Faculty can request an initial learning sandbox course using the Canvas: Sandbox Request Form.
Faculty may request several course-specific sandbox courses. Complete the ISU Canvas Faculty Essentials course and submit the form for each course.
Faculty can access their sandbox courses using this Instructor Access to ISU Canvas link.

Yes! You can request as many Sandbox course-specific sandbox courses as you need after completing the ISU Canvas Faculty Essentials course. Enroll in this course and request additional sandboxes using the Canvas: Sandbox Request Form.
Course content can then be imported into your live courses when they are added to Canvas.

You can back up your desired content and import it into your Canvas course.
- Please see: Preparing your Moodle ISU course to import into Canvas.
- Please see: Import Moodle Content into Canvas Course.
After you import your content, it is recommended to spot-check and clean up your course materials.
- Please see: Moodle → Canvas.
To keep Canvas working efficiently, only courses needed for the future should be migrated to Canvas.
This will ensure that the most recent and correct version of your courses are imported into Canvas.

What will happen to my past courses in Moodle ISU?

Course content and user data for Fall 2021 - Fall 2024 will remain available to faculty throughout the transition.
Moodle ISU is located at elearn.isu.edu/moodle use your ISU SSO credentials to log in.

What about Moodle ISU Community?

Currently, Moodle ISU Community will remain as a separate site and will continue to use Moodle.

For the most part, yes! Like Moodle ISU, Canvas has tools to facilitate communication between you and your students, deliver course materials, collect assignments, deliver online quizzes, provide grades and feedback, and much more.
The processes and tools might look a little different in Canvas than Moodle ISU, and there might not be exact equivalents in Canvas for some of the more specific activities in Moodle.
Please see our Moodle → Canvas document for more specifics.
Use this Preparing Your Moodle ISU Course to Import into Canvas pre-migration checklist.

Before we install any new plugins, external apps, or third-party tools, they will be reviewed for vendor risk, accessibility, customer support, and impact on ISU systems.
Review the list of tools already integrated with ISU Canvas: Canvas Integrations of External Apps.
To request a new plugin, external app, or third-party tool be reviewed: Canvas Integrations of External Apps Request Form.

Yes, you can choose to share individual items or entire courses. For more information, please see How do I export a Canvas course? and How do I import a Canvas course export package?.

Yes, fill out the Canvas: Add Individual / Change Role Request Form and we will add that person to your course.

Yes, we do! We have a variety of templates / frameworks you can choose to use to help you build your courses in Canvas. Please see Canvas Frameworks.

For questions about using Canvas see Training and Resources.
You can also visit the ITRC Canvas Support page to view all available support options.

General