ISU Cares Customer Service Program

ISU Cares is a feedback program regarding positive experiences with university employees and departments. We also welcome concerns about customer service, diversity and inclusion issues, or any other suggestions for improvement at Idaho State University.


We thank all of our ISU Cares Award Recipients for their excellent service!

ISU Cares Survey

2016 ISU Cares Annual Awards

2016 ISU Cares Awards - Meridian pictures

Monthly winners


Barry Everett, Jr. has worked as an Instructor for the COT Aviation Maintenance program since August 2016. He graduated with an associate degree in Aviation Maintenance in 2000 from ISU. Barry is being recognized for driving to Dillion, MT to pick up one of his students who had been involved in a car accident. The student’s car was totaled and he didn’t have a way to get home. Barry jumped in his car and drove up to Dillon, MT, despite the harsh weather conditions. Thank you Barry, for going above and beyond for your students.


Erryn Bregante has worked at ISU since January 2014 in Admissions. She started out as a Work Study with Admissions, then became an Administrative Assistant with Admissions in September 2015. Erryn hopes to complete her degree in General Studies in 2017. She has a caring and positive attitude and provides top-notch customer service. She is a problem-solver, and cares about incoming students, and bends over backwards to make sure application issues are quickly fixed. In her spare time he enjoys spending time in the outdoors, hiking, listening to music, and traveling to see new things. Thank you Erryn, for proving excellent customer service.


Allison Trcka has worked at the Outdoor Adventure Center for 2 years. Initially as a program assistant, and currently as a Career Path Internship (CPI). She is double majoring in Geology and Outdoor Education. Allison is being recognized for helping another student that she didn’t know who was in need, and graciously letting them use her BAII plus calculator for a test. In her spare time she enjoys reading, watching TV, skiing, hiking, kayaking, and just about anything that is in the outdoors. Thank you Allison, for providing excellent customer service.

Chris Allen has worked in Facilities at the Idaho Falls campus for the past 4 ½ years. Chris was nominated for the excellent customer service he brings to the Testing Center at the Idaho Falls campus. His nomination indicated that he tries very hard to keep normal maintenance noise at minimum while doing his best to work around the schedules in the testing area as much as possible. He has been a gem working with the testing center. In his spare time he enjoys horseback riding. Thank you Chris, for your excellent customer service.

Kim Kissel has worked at ISU for the past nine years. She was hired as a custodian, and quickly moved up to the Foreman/Supervisor position in Housing. Kim is being recognized for excellent customer service that was noticed by a student. She tried to make everyone feel comfortable as much as possible and accomplishes tasks as soon as possible. In her spare time she enjoys making jewelry, painting with acrylics, knitting, crocheting, drawing, being outdoors, playing darts, and trying new things. Thank you Kim, for your fantastic customer service.

Robert Sloan has worked in Facilities in Meridian since February 2016. Robert is being recognized for doing an outstanding job keeping the PA classroom in Meridian looking good. On top of that he is always pleasant and courteous, and his attitude and work ethic is appreciated on a daily basis. Thank you Robert, for your outstanding customer service



Bobette Underwood was the Fall 2016 semester winner. She works as a Financial Technician in Payroll, and has worked at ISU for 32 years. In her spare time she enjoys spending time with her grandchildren and family. She is also a faithful bengal fan, and enjoys watching ISU games, reading, and crocheting. Congratulations Bobette! 

Idaho State University is committed to providing good service to all our customers, internally and externally. Since January 2009 we have awarded:

ISU Cares Customer Service Awards

view a list of all employees who have been recognized for their exemplary service since 2009

ISU Cares Survey

ISU Cares customer service survey

access our ISU Cares online feedback form.


Swanson Arch

see a list of websites to access the online survey and to see where the survey boxes are located in Meridian, Idaho Falls, and Pocatello.

We would like to thank ISU Credit Union for their continued support of our ISU Cares Program! They provide us with $15 Visa cards each month to help us thank our monthly ISU Cares "Spot" award winners, support our ISU Cares Department of the Year awards, ISU Cares Division yearly awards, and our Employee of the Year awards!


921 South 8th Avenue
Pocatello, Idaho, 83209

Discover opportunity at Idaho State University